Legal notice

TERMS OF SERVICE

Last Updated: June 2026

Welcome to Lolos ("Company," "we," "our," or "us"). By accessing or using our website located at https://lolostore.us (the "Site"), you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our Site.

1. ELIGIBILITY

By using this Site, you represent that you are at least 18 years old or are using the Site under the supervision of a parent or legal guardian.

2. PRODUCTS

Lolos offers products for sale through its online store, including decorative and lifestyle products such as the Bunny Lamp.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

3. PRICING AND PAYMENT

All prices displayed on the Site are listed in U.S. Dollars (USD).

We accept payments through authorized payment providers, including but not limited to:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other supported credit and debit cards

We reserve the right to correct pricing errors at any time.

4. ORDER ACCEPTANCE

Submission of an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Incorrect customer information

If an order is canceled after payment has been received, a full refund will be issued.

5. SHIPPING

Orders are shipped only within the United States.

Estimated delivery times are provided for convenience only and are not guaranteed.

Lolos is not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.

6. RETURNS AND REFUNDS

Customers may request a return within 30 days of receiving their order, subject to our Refund Policy.

Returned items must be in acceptable condition and comply with the requirements outlined in our Refund Policy.

7. INTELLECTUAL PROPERTY

All content on this Site, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Product descriptions

  • Website design

is the property of Lolos and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

8. USER CONDUCT

You agree not to:

  • Violate any applicable laws

  • Interfere with Site functionality

  • Attempt unauthorized access to systems

  • Submit false or misleading information

  • Use the Site for fraudulent purposes

9. DISCLAIMER OF WARRANTIES

The Site and all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Lolos disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lolos shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the Site

  • Inability to use the Site

  • Product use or misuse

  • Delays or interruptions in service

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

11. PRIVACY

Your use of the Site is also governed by our Privacy Policy.

12. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting to the Site.

13. GOVERNING LAW

These Terms shall be governed by and interpreted under the laws of the State of Oregon, United States, without regard to conflict of law principles.

14. CONTACT INFORMATION

Lolos

Antonio Valencia Pantoja

3652 Village Ave Apt #2
Eugene, Oregon 97402
United States

Email: contacto@lolostore.us

Website: https://lolostore.us

 

REFUND & RETURN POLICY

Last Updated: June 2026

Thank you for shopping at Lolos.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. RETURN ELIGIBILITY

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be in its original condition.

  • Be free from excessive damage caused by misuse.

  • Include all original parts and accessories when applicable.

We reserve the right to refuse returns that do not meet these requirements.

2. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Items damaged through misuse or improper handling.

  • Products returned after the 30-day return period.

  • Products missing essential components.

  • Gift cards, if offered in the future.

3. HOW TO REQUEST A RETURN

To start a return, please contact us at:

contacto@lolostore.us

Please include:

  • Your order number

  • Full name

  • Email address used for the purchase

  • Reason for the return

  • Photos if the item is damaged or defective

We will review your request and provide return instructions.

4. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include photographs showing:

  • The product

  • The packaging

  • The shipping label

We may offer:

  • A replacement

  • A refund

  • Store credit

at our discretion.

5. RETURN SHIPPING

Customers may be responsible for return shipping costs unless:

  • The item was defective

  • The wrong item was shipped

  • The product arrived damaged

Original shipping fees are generally non-refundable unless required by law.

6. REFUNDS

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Most refunds are completed within 5–10 business days after approval.

7. ORDER CANCELLATIONS

Orders may be canceled before shipment.

Once an order has been shipped, it must follow the return process outlined in this policy.

8. CHARGEBACKS

Customers agree to contact us before initiating a chargeback with their payment provider.

We are committed to resolving issues quickly and fairly.

9. CONTACT INFORMATION

Lolos

Email:
contacto@lolostore.us

Website:
https://lolostore.us 

 

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Lolos.

This Shipping Policy explains how orders are processed and delivered within the United States.

1. SHIPPING DESTINATIONS

We currently ship only within the United States.

At this time, international shipping is not available.

2. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • Holidays

  • Promotional events

  • High-volume sales periods

3. SHIPPING TIMES

Estimated delivery times vary depending on the destination and shipping carrier.

Typical delivery times are:

  • Standard Shipping: 5–10 business days

Delivery estimates are not guaranteed.

4. SHIPPING CARRIERS

We may use one or more shipping providers, including:

  • USPS

  • UPS

  • FedEx

  • Other authorized carriers

Carrier selection may vary depending on destination and availability.

5. TRACKING INFORMATION

When available, tracking information will be provided via email after the order has been shipped.

6. SHIPPING DELAYS

Lolos is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier disruptions

  • Customs or government actions

  • Events beyond our reasonable control

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping fees may apply.

8. LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, responsibility transfers to the customer.

If you believe a package has been lost or stolen, please contact the carrier and contact us at:

contacto@lolostore.us

We will make reasonable efforts to assist in resolving the issue.

9. CONTACT INFORMATION

Lolos

Email:
contacto@lolostore.us

Website:
https://lolostore.us

 

COOKIE POLICY

Last Updated: June 2026

This Cookie Policy explains how Lolos ("we," "our," or "us") uses cookies and similar technologies when you visit our website at https://lolostore.us.

By continuing to use our website, you agree to the use of cookies as described in this Policy.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.

They help websites remember information about your visit and improve your browsing experience.

2. HOW WE USE COOKIES

We use cookies to:

  • Operate and maintain our website

  • Remember user preferences

  • Process shopping cart activity

  • Improve website performance

  • Analyze visitor behavior

  • Detect and prevent fraudulent activity

  • Support marketing and advertising efforts

3. TYPES OF COOKIES WE USE

Essential Cookies

These cookies are necessary for the website to function properly.

Examples include:

  • Shopping cart functionality

  • Checkout processing

  • Security and fraud prevention

  • User session management

Performance and Analytics Cookies

These cookies help us understand how visitors use our website.

They may collect information such as:

  • Pages visited

  • Time spent on pages

  • Device information

  • Traffic sources

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced functionality.

Advertising Cookies

These cookies may be used to deliver relevant advertisements and measure advertising effectiveness.

4. THIRD-PARTY COOKIES

Our website may use services provided by third parties, including:

  • Shopify

  • Google

  • Payment processors

  • Analytics providers

  • Advertising partners

These third parties may place cookies on your device according to their own privacy policies.

5. MANAGING COOKIES

Most web browsers allow you to:

  • View cookies

  • Delete cookies

  • Block cookies

  • Restrict certain cookies

Please note that disabling cookies may affect website functionality.

6. DO NOT TRACK SIGNALS

Some browsers offer a "Do Not Track" feature.

Because there is currently no uniform industry standard, our website may not respond to all Do Not Track signals.

7. CHANGES TO THIS POLICY

We may update this Cookie Policy from time to time.

Changes become effective immediately upon posting to our website.

8. CONTACT INFORMATION

Lolos

Website:
https://lolostore.us

Email:
contacto@lolostore.us